OYOnauts!
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| Oyo Town House 011 |
As a digital marketer, I keep on travelling a lot as per the
project’s requirements & have experienced almost all kinds of hotels &
motels of the country. Some experiences were par excellence, some average &
some were more of a nightmare! No one’s perfect! You won’t get what’s called “a
complete package”! Let’s accept it! As humans, we are never satisfied with
whatever we have.
“What makes you perfectis not what you don’t have but how you make the most of whatever you have!”
Talking about travelling, I recently visited Kolkata, the
cultural capital of India for a 2 weeks official trip. My expectations about a
perfect hotel are; a beautiful ambiance (lobby, lawn), a cozy room, a fully
equipped gym, bar/lounge with the latest tracks, mouthwatering food menu &
a great room service. The first 3 days I stayed at Hotel Park Prime (a 4 star
property) for Rs.6000/- per night, which was close to my expectations however,
in order for me to survive for a longer time without compromising much on my need
& a clear mind to design the campaign for my client, I had to figure out
some better options.
As a married man, do you possess that strength of saying “no”
to your wife? Of course not & I’m no different either! Thus when my wife
heard that one gets really great stuffs (dresses, imitation jewelries, etc) at
a reasonable price in Kolkata, there came a command, ‘get me some’… Left with
no other choice, I figured out the best place for these kind of material.
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| Lindsay Street (Night) |
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| Lindsay Streer (Evening) |
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| Oyo Town House Entrance |
The next day, I checked-out of my current hotel which was at AJC Bose Road & checked-in at Oyo Town house 011. At the reception, I met Abhishek Gupta who suggested me to book the same hotel through Oyo app & as a first time user; I would get a discount of Rs.500/- Who wouldn’t like to save money! I did get a discount of Rs.500/- on my overall bill, thanks to the receptionist! Initially I booked it for 3 nights as I wanted to be sure if this is the kind of hotel I would like to stay till the end of my trip (another 9 days appx). The first day went well! I sat in the lawn for almost 5 hours with my laptop & an undivided attention towards the digital campaign design. I have already informed the receptionist that I need a cup of tea every hour at the lawn & he ensured that my wish is fulfilled. That was the first thing that I liked about their customer service. You don’t have to remind them, they know their job well! Towards the end of the day, I was informed by the receptionist that the hotel manager would like to meet me. Being from a customer service background, I knew what’s coming, hence I asked him to meet me in the lobby in an hour.
“The first step in solving any problem is to recognize there’s one!”
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| Oyo Town House Bedroom |
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| Oyo Town House Street |
‘Sir, I’m sure you might have some expectations with respect
to Oyo Town House & thus, before you say anything, let me show you what we
can do for you!, said Seshnath. ‘It’s relatively new & hence there’re many
things that are under pipeline. You won’t have any complaints when it comes to
our rooms or room service. Oyo ensures you the comfort of living at a 4 star
property’. I couldn’t deny that ‘cos as a matter of fact, the rooms were cozy
& loaded with everything I need.
‘It’s been just 8 days that we opened our own restaurant.
Although we have limited dishes (veg & non-veg) covered in our menu, there
might be some dishes missing from the menu that suits your taste. However, if
there’s any particular dish that you wish to have, we can definitely arrange it
for you from the nearby restaurants. We are working on having a full-fledge
restaurant & soon it will be active. Also, to avoid any delay in room
service for food especially, please inform us in a hour advance. Generally it
takes 25-30 minutes to get the food in your room. You’d be happy to see the
food before time than being late’. I you are hungry & don’t feel like
ordering anything from our restaurant then let me tell you that Sudder street
is famous for some really great Chinese, Moghlai & Continental restaurants.
‘We don’t have a bar/lounge as of now however we are working
on it. Haven’t said that, we have around 3-4 lounge & bars with 50 meters
to the hotel which I can recommend. Soon, Oyo Town House 011 will have a bar
& even Hukkahs. Hopefully, you won’t feel the need of a bar/lounge in the
hotel.’ Now that’s tempting!
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| Selfie with Family - Oyo Town House 011 |
The good part was that Seshnath knew & said it very
openly about things that they lack in. I appreciated his honesty! However, he
also made sure that those obstacles don’t act as a hurdle in my overall Oyo
experience by providing the alternative of things that they can’t offer as of
now. Every staff member’s prime focus was to ensure that their customer is
happy. Oyo Townhouse has completed changed my perception about Oyo which was
just about giving a room with air conditioner at a reasonable price. This was
the first time I checked-in at an Oyo Hotel & it was a great experience.
Apparently I kept on extending my stay in Oyo Town House till the time I was
there in Kolkata.
After a 12 days trip, I came back home & shared my overall
experience with my wife. She concluded it beautifully,
“Seems like you stayed at home with family!"
Indeed, it was
more of a home than just a hotel!
We don’t compete with any conventional hotel, we are Oyo! –
Seshnath Upadhyaya
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